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Change Main Voicemail Mode

  1. Dial Voicemail system root menu at 314.744.7645
  2. When auto attendant answers press <#> then for mailbox enter <1><0><0>
  3. When asked for security code enter PIN code + <#> (note, the PIN code is not here and should be kept secure)
  4. If the <#> was properly entered after the PIN, you should hear a special menu rather than the standard voicemail menu. Choices should be:
    1. Emergency greeting <1>
    2. Record a prompt <2>
    3. Change password <3>
    4. Change mode of operation <4>
      1. Day <1> (not used as of 2020-07)
      2. Lunch <2> (not used as of 2020-07)
      3. Night <3> (Active out of business hours)
      4. Emergency <4> (Holiday, snow, other special greetings)
      5. Automatic <5> (Active during business hours)
      6. Cancel <*>
    5. Record name <5>
    6. Group names <6>
    7. System time and date <7>
    8. Mailbox administration <8>

Record Emergency Greeting

  1. Dial Voicemail system root menu at 314.744.7645
  2. When auto attendant answers press <#> then for mailbox enter <1><0><0>
  3. When asked for security code enter PIN code + <#> (note, the PIN code is not given here and should be kept secure)
  4. Press <1 > for emergency greeting.
  5. Press <2> to review the current emergency greeting.
  6. Press <5> to record a new emergency greeting.

Test Emergency Greeting

Call MBU main number 314.434.1115 to verify that the emergency greeting is playing.