Access voicemail from your own campus phone

  1. Dial 590
  2. Enter your voicemail PIN when requested

Access voicemail from another campus phone

  1. Dial 590
  2. Press <*>
  3. Press <#>
  4. Dial your extension number.
  5. Enter your voicemail PIN when requested

Access voicemail from an off-campus or mobile phone

  1. If you have a directly-accessible (DID) extension number
    1. Dial your direct number to reach your extension, wait until you hear your voicemail greeting begin.
    2. Press <#> to interrupt the greeting and you will be asked to enter your PIN.
  2. To access voice mail for an extension that does not have DID
    1. Dial 314.744.7645 to reach the voice mail system.
    2. Press <#> to interrupt the greeting and the system will ask for your mailbox number.
    3. Enter your extension number.
    4. The system will ring your phone. 
    5. Wait until you hear your voicemail greeting, then press <#> to interrupt the greeting.
    6. Enter your voicemail PIN when requested.

Changing Voicemail Options

From the main subscribers menu, press <3> for the options menu to change your greetings, name announcement, PIN code, etc. These options and more are described in the users guide attached below.

Clear "ghost" voice mail indicator light

If the indicator light on your SIP phone stays lit even when the voice mail system says you have no messages, dial 17510 to clear it.

Voice Mailbox Cleanup

If your voice mail is configured to send your voice messages to your email, please remember that messages stay in your voicemail after they have been sent to your email. You must periodically dial your voicemail and save or delete the accumulated voice messages to prevent your voice mail from exceeding the storage limit. If the limit is exceeded, no new messages can be left, and the caller will be told that your voicemail is full.

More Information

The voice mail vendor's full user guide is attached below as a PDF.

 

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