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Note

Password Resets requires a Third Party Email Address (gmail, hotmail, yahoo, etc.) to be on file with the University. This is in an effort to increase security and usability. If you do not have a Third Party Email Address on file with the University, please contact the Records department.


Note

If you do not wish to share a Third Party Email Address with the University, you may instead review the Password Change section of these instructions.


Getting Started

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Accessing the Reset Portal

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The Password Reset Portal can be accessed at https://password.mobap.edu

Alternatively, you can also click the Reset My Password link in the top-right corner User Dropdown Menu on https://selfservice.mobap.edu



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Choose Between a Reset and Change

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Upon navigating to https://password.mobap.edu you will be asked to choose between a Password Reset and a Password Change.

  • Password Reset - If you have forgotten your password and have a Third Party Email Address on file with the institution.
  • Password Change - If you know your current password and would like to change it to something else (does not require a Third Party Email Address).


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Password Reset

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Request a Password Reset

Note

Password Resets require a Third Party Email Address to be on file with the institution. To add a Third Party Email Address to your account, please contact the Records Office.


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Clicking on Password Reset will prompt you to enter your MBU Email Address.

Typically, MBU email addresses use the following format:

  • Student: [StudentID]@mobap.edu (eg, 1234567@mobap.edu)
  • Employee: [FirstName].[LastName]@mobap.edu (eg, John.Smith@mobap.edu)


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A confirmation that an email has been sent to your Third Party Email Address will then be displayed. The Third Party Email Address that was used will be displayed on screen in a "masked" form.

Once this message is displayed, you may close your browser.


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Receive the Password Reset Email

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You should soon receive an email from do-not-reply@mobap.edu (this email will be sent to a Third Party Email Address, not your @mobap.edu address). This email will contain a Link for your to click stating "Click here to reset your password," which will continue the Password Reset process. If you do not see this email within a few minutes, check in your Spam or Junk folder.

This link is valid for 24 hours from its creation.


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Reset Your Password

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Clicking the Link in the email will open a new browser window which will display the prompts for entering a new password. You must meet the password requirements listed on the page.

  • At least 8 16 characters in length
  • At least 1 capital letter
  • At least 1 number
  • Not one of the last 10 used passwords

The password strength bar below the fields will count the number of characters in your new password. When your new password reaches at least 16 characters, the bar will turn green, and the Password Strength message will change to "Your password length meets requirements," and using more than 16 characters will display the message "Your password length is above requirements." As you enter your new password, the Clicking the Submit button will attempt to reset your password. If successful, you will receive confirmation of the reset, otherwise you will be prompted on screen as to why the reset attempt failed.


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Password Change

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Contact IT

Updating a Current Password

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If you know your current password but would like to change it, you can simply use the Password Change option.

In the event that you do not have a Third Party Email Address on file with the institution, you can still change your password through the Password Change option. Begin by contacting the IT Department .

  • Email:helpdesk@mobap.edu
  • Phone:314-392-2377

    at 314.392.2377.

    A technician will verify your identity over the phone and administratively reset your password to a temporary password which you must change immediately through the Password Change portal.



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    Change Your Password

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    With your temporary current password, you will be able to visit https://password.mobap.edu and click on Password Change.

    In the prompts fields given, type in the following:

    • Your MBU email address
    • Your current password (the temporary password given to you by IT)
    • Your new password
    • Confirm your new password

    This will attempt to change The password strength bar below the fields will count the number of characters in your new password. When your new password reaches at least 16 characters, the bar will turn green, and the Password Strength message will change to "Your password length meets requirements," and using more than 16 characters will display the message "Your password length is above requirements." As you enter your new password, the Clicking the Submit button will attempt to reset your password. If successful, you will receive confirmation of the changereset, otherwise you will be prompted on screen as to why the reset attempt failed.


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