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The benefit that we receive from this agreement is no-charge printer service on all campus printers. We are charged for parts, but we are not charged a trip charge or an hourly rate for labor. Outside of the current agreement, we would be charged a $50 $60 trip charge, plus $120/hour labor charge, minimum $120 charge. Many small and/or older printers would not be worth taking the chance that a service call would be cost-effective.

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