Outlook Desktop Application
- Select File, Info, Account Settings, Account Settings...
- Select the Data Files tab. Select the User then select Settings...
- Select the Advanced tab. Under "Open these additional mailboxes:" you will see a list of shared mailboxes the user has added. Select Add.
- Type the name of the mailbox you want to add, and select OK.
- Select OK and Close to return to Outlook. The mailbox will appear on the left-hand menu of Outlook.
Outlook for Mac
Use this method if you want to view and manage the email for the shared mailbox in your Outlook application for Mac computers.
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If you're trying to add a mailbox that was recently created and it doesn't show up in the directory, follow the steps below.
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